The Grand Brighton

The room was really lovely and spacious. We were upgraded to room #327 can’t recommend it enough. All staff very friendly and helpful

Brighton Grand Hotel was wonderful. Booking.com, however, was WOEFUL... Terrible, terrible customer service. Before the stay, Booking.com offered me an "upgrade" for just £15 - which as it turned out, was actually a DOWNGRADE, from a DOUBLE to a TWIN... Thinking it must have been my initial mistake, I then paid for another UPGRADE, to ensure a double room booking. But when I checked back, it wasn't my mistake. I tried to get an answer before my stay, but was unsuccessful. Since the stay (because I paid for the room I eventually booked) I've been told that everything was correct. NOTE: Changing from a DOUBLE to a TWIN is NOT AN UPGRADE. Edit: After posting this review, I was invited to discuss the problem with the Grand Hotel staff, and was advised to book direct in future. I will - great hotel...

Breakfast was great. Offered gluten free bread & cereals so bonus.

Gorgeous property. Felt very luxurious! Our recently renovated bedroom was phenomenal - the view, the bath overlooking it, the bathroom the furnishings… could absolutely not fault it. What a wonderful weekend away.

All good