The Grand Brighton

I've had sea view room before but not having one was actually better! Much quieter. The room was spacious, the bed comfy, the pillows soft and the shower strong. I was actually bowled over by the staff. The industry is currently in free fall and hospitality staff these days are untrained and often ill suited to the trade. Not so at the Grand. From the 'cheekie chappies' at the concierge desk to the waitresses in the restaurant, everyone I interacted with was fantastic. I pay compliments to the floor staff, the barmen, the porter, the reception team and the list goes on. Smiles everywhere and they all knew their 'stuff'..nothing was too much trouble and that makes for an amazing guest experience. I travel quite a bit and I rate this team 10 out of 10. Oh and the breakfasts were excellent too. These 'guys' (and that is an Americanism I can live without) pay attention to detail and are either naturals, well trained or love their work....or all three!

You could not ask for anything more. The customer service was the best I have experienced, both in the UK and internationally. Hotel staff were attentive and welcoming from the moment we arrived, up until the day we left. I made a significant error with my booking. This was handled exceptionally well by reception staff. The staff member was so calm, kind and handled what could have been the start of a nightmare, so effortlessly. All without making me feel stupid and an inconvenience. I was fortunate enough to interact with several members of staff during my stay and they all present as having a real sense of pride in what they do. This is very rare, and most definitely a USP they should be proud off. The room was a good size, with maid service provided daily. A special appreciation for the footmen also. Such an amazing stay.

Bar area and history of building Bedrooms refurbished to a good standard.

Excellent location - gorgeous view. When I had an issue with the room, it was sorted out very quickly by the staff at reception The breakfast was delicious, food was hot with lots of choice

We only occasionally use hotels so were delighted to find that the Grand turned out to be such a memorable experience. Particular commendation to all the Concierges who were so welcoming and helpful. They are the first experience of the Grand and they immediately make you feel that you are of importance to them. Car parking excellent and accessible, and excellent to have the EV charged up ! Breakfast in the conservatory excellent and breakfast staff wonderful - nothing was too much trouble. Lifts speedy and good but did use the stairs going down from room 614 for exercise sometimes. Apparently gratuities for the staff were taken out of our cost for the stay - is that correct?